Shipping Policy
Last updated: 13/04/2026
1. Overview
Camouflaged Cassowary (“we”, “our”, “us”) currently ship within Australia using Australia Post and other trusted carriers where required.
2. Processing Time
Orders are typically processed and dispatched the same or next business day.
During peak periods, dispatch times may be slightly longer.
3. Delivery Timeframes
Delivery times vary depending on your location and are determined by the shipping provider. Generally, delivery is between 3-10 business days after dispatch for our Standard Shipping.
Camouflaged Cassowary is not responsible for delays once an order has been dispatched.
4. Shipping Costs
Shipping costs are calculated at checkout unless otherwise stated.
5. Authority to Leave
By placing an order, you agree that your parcel may be left in a safe place if you are not available to receive it.
If you prefer signature on delivery, please contact us before placing your order.
6. Responsibility for Delivery
Once your order has been dispatched and is in the possession of the shipping provider, it is considered to be under the control of the carrier.
Orders are considered fulfilled once marked as delivered by the carrier to the address provided at checkout, including deliveries left in a safe place under Authority to Leave instructions.
From this point, responsibility for the parcel transfers to the customer.
We are not liable for loss, theft, or damage occurring after delivery has been confirmed by the carrier.
If you experience any delivery issues, we will assist where possible in lodging enquiries with the carrier, however outcomes remain subject to the carrier’s investigation and policies.
7. Incorrect Addresses
Please ensure your shipping details are correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.
8. Events Outside Our Control (Force Majeure)
We are not responsible for delays, failure to deliver, or inability to perform our obligations where such issues arise due to events outside our reasonable control.
This may include, but is not limited to, natural disasters, extreme weather events, public holidays, strikes, transport disruptions, courier delays, system outages, or other unforeseen circumstances.
Where such events occur, we will make reasonable efforts to resume normal service as soon as possible.
9. Contact
If you have any questions or concerns about shipping your order or this Shipping Policy, please contact us at: support@camouflagedcassowary.com.au